Penuh Waktu
Swasta

Customer Expert English

PT. Telemarketing Indonesia

  • S1 Ilmu Komunikasi

  • Sleman, Di Yogyakarta

  • Masuk untuk melihat gaji

19 hours ago

Valid sampai 30 November 2026

Dilihat 8 kali

Persyaratan

  • Disarankan jurusan S1 Ilmu Komunikasi

  • Level Pekerjaan : Baru Saja Lulus

  • Jenis kelamin : Semua Jenis Kelamin

  • Tidak ada syarat tinggi Laki-Laki

  • Tidak ada syarat tinggi Perempuan

  • Boleh buta warna, Boleh berkaca mata

  • Usia maksimal 35 tahun

  • Penempatan di Kantor Teleperformance Site Yogyakarta : Jogja City Mall Lt. 1 Sleman, Diy Dan Sleman City Hall Lt 1 Sleman Diy, Sleman, Di Yogyakarta

  • Batas Pendaftaran 30 November 2026

  • Pendaftaran online : Tersedia

  • Tipe lowongan : Umum

  • Membutuhkan data nilai : Tidak

  • Membutuhkan kelengkapan scan dokumen : Tidak

Gambaran Perusahaan

  • Kategori perusahaan Internet / Media Online / E-Commerce

  • Website : tp.com

  • Jenis perusahaan Swasta

  • Hari kerja Senin - Jumat

  • Gaya berpakaian Bebas Casual

  • Skala perusahaan >1000 Karyawan

Detail Pekerjaan
  • Omnichannel Customer Support: Respond to customer inquiries, complaints, and requests professionally via phone calls, emails, live chat, and social media in flawless English.
  • Issue Resolution: Identify customer needs, investigate issues, and provide fast, accurate solutions regarding products, services, billing, or shipping.
  • Escalation Management: Coordinate with internal technical or specialized teams to resolve complex customer issues that cannot be handled at the first line of support.
  • Customer Retention & Relationship Building: Maintain a friendly, empathetic, and professional tone to build trust, ensuring high customer satisfaction (CSAT) and retention scores.
  • Database Management: Document all customer interactions, feedback, and actions taken accurately in the company’s CRM (Customer Relationship Management) system.